Refund policy
Return & Refund Policy
Last Updated: 5th of June, 2026
At Pascalini Home & Security, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
1. Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order without providing any reason.
To exercise your right of withdrawal, please contact us at:
Email: contact@pascalini.com
You must notify us of your decision before the 14-day withdrawal period expires.
2. Return Conditions
To be eligible for a return:
- The product must be returned within 14 days of notifying us.
- The product must be in its original condition.
- The product must include all accessories, manuals, packaging, and components.
- The product must not show excessive signs of use, damage, or alteration.
We reserve the right to reduce the refund amount if the value of the item has been diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
3. Non-Returnable Items
The following items may not be eligible for return:
- Products damaged through misuse or improper installation.
- Products modified or altered after delivery.
- Products missing essential parts or accessories.
- Products returned outside the applicable return period.
4. Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incomplete
- Incorrect
Please contact us within 48 hours of delivery.
To process your request, we may ask for:
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Depending on the situation, we may:
- Send a replacement
- Send replacement parts
- Offer a refund
- Offer store credit
5. Return Shipping Costs
If the return is due to:
- Defective product
- Incorrect item received
- Product damaged during transit
Pascalini Home & Security will cover the return or replacement costs where applicable.
If the return is due to:
- Change of mind
- Accidental purchase
- No longer wanted
The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law.
6. Return Address
Do not return products without first contacting our support team.
Return instructions and the correct return address will be provided after your return request has been approved.
Unauthorized returns may not be accepted.
7. Refund Processing
Once we receive and inspect the returned item, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Most refunds appear within 5–10 business days.
8. Lost Shipments
If your tracking information shows unusual delays or your package appears lost:
Please contact us at:
We will investigate the shipment with the carrier and provide a replacement or refund where appropriate.
9. Order Cancellations
Orders may be cancelled before fulfillment begins.
Once an order has been processed or shipped, cancellation may no longer be possible and the order will fall under our standard return policy.
10. Contact Information
For all return and refund requests:
Pascalini Home & Security
Email: contact@pascalini.com
Website: https://pascalini.com